FAQ
Frequently asked questions
What does the service include?
Each luxury Villa or Residence includes a tailored service. The basic service includes a welcome to the property by our staff - we make sure that the house is at a comfortable temperature when the client arrives -, a daily housekeeping service, house stocking service so that the client can have a snack or they can cook at their arrival, and concierge service for any request that the clients might have.
Our concierge team deals with an extensive list of services on demand. From mushing rides, hiring performances, category chefs for lunch or dinner, or even helicopter rides to fly over the nature of the country.
Our concierge team deals with an extensive list of services on demand. From mushing rides, hiring performances, category chefs for lunch or dinner, or even helicopter rides to fly over the nature of the country.
How to make a reservation?
Is there a deposit to access the property?
What is the cancellation policy?
Policy for the current situation caused by COVID-19
Carrer Santa Anna 14
AD700 Escaldes-Engordany
Principat d'Andorra
Telf: (+376) 872 222
retreats@sir.ad